BENEFITS OF ATTENDING
#CXTSUMMIT
Learn from the region's top CX and contact center experts
Get access to most innovative CX and contact center technologies implemented which has transformed various organizations
Explore CX and contact center strategies, roadblocks, success stories from cross industry experts
ATTENDEE PROFILE
- Customer Experience
- Marketing
- Contact centre
- Data and Analytics
- Digital Tranformation
- Information Technology
- Customer Service
- Artificial Intelligence
- Big Data & Analytics
- Business Intelligence and Reporting
- Business Process Management
- Customer Experience Management
- Customer Experience Consultants
- Customer Journey Mapping
- Customer insight
- Data Quality Enhancement
- Customer Satisfaction monitoring
- Employee Engagement
- Loyalty and Rewards
- NPS
- Outsourced Call Centres
- Predictive Analytics
- Robotics and Process Automation
- Social Media Management
- Software and IT
- VOC
- Voice of Employees
- CXO's
- Country Heads
- Regional Heads
- VP
- EVP
- SVP
- Directors
- Heads
- Customer Experience
- Contact centre
- Data and Analytics
- IT
- Customer Service Quality
- Customer Service
- VOC
WHAT OUR
ATTENDESS SAY
Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager, Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA, ZOHO
Excellent Summit focussed on CX Transformation
VP CX, SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition, Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager, HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head, Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience, Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX, Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger, Safaricom