James Muiruri

CXS^™️ | Assistant Vice President – Patient Experience

LifeCare Kenya

Rita Njeri

Director of Customer Success

pawaPay

Lynet Owuor- Okoth

Head of Customer Experience Department

National Bank of Kenya

Ven Rasugu

Regional Head of Customer experience & Account Management

Jambo Pay

Gitanjali Parida

Director - Transformation, Customer Experience and Asset Profitability

Telkom Kenya

Kennedy Kaberia Kibuthania

Head of Customer Experience (E-comm & OnDemand Services)

Jumia Kenya

Sheila Gatonga

Head of Ecommerce

Naivas Limited

Collins Lumumba

Head of Customer Experience

Metropolitan National Secco

Pauline Macharia

Director Customer Experience

SBM Bank (K) Limited

David Caleb

Director, Customer Experience (CX) Applications Cloud Business, East West Africa

Oracle

Abigail Kalua

Director Customer Experience

D.light

Wavi Mungala

Head of Corporate Communication & Customer Experience

Higher Education Loans Board

Lucille Aveva Safaricom

Director, Customer Obsession

PLC

Anthony Irari

Team Lead

Opera News East Africa

Vignesh Subramanian

Lead - Account Executive

Freshworks

Seema Dhanani DeSouza

Group Customer Experience Director

Equity Bank Limited