EPISODE 03
Hussein Dajani
General Manager - Digital and CX Transformation -Africa, Middle East, India, Turkey, and Oceana
Nissan Motor Corp
9th Edition
22nd June 2022 | Nairobi, Kenya
9th Edition
22nd June 2022 | Nairobi, Kenya
The Experience Economy is fundamentally changing how organizations are marketing, acquiring and influencing buyers and engaging throughout their lifecycle. Experience trumps everything else. The most successful companies will be those that capitalize on this opportunity to differentiate, embracing the latest in technology to put their customer at the center of everything they do.
While attention to CX has been paid, organizations are also focusing on BX(brand experience) which has taken highest business imperative. Organizations now want to be future ready in order to adapt and be fluid in their CX approach, along with innovation mindset, human-centered design with the latest engineering principles and technologies.
Join the CX Transformation Summit where we will discuss how companies can be future ready in a new era of CX and deploy effective strategies while overcoming challenges that will help you stay ahead of the competition and take your organization to the next level.
Hyper-personalization - the new must have
CX in the era of Experience Economy
Latest CX technology & AI advances
Re-imagining customer experience for now and the future
Integrating the 4 voices - customer, employee, business and process
Evolving contact center to Customer Experience Hubs
Brand Experience to drive business growth
Tying customer experience to fuel Business results
James Muiruri
CXS™️ | Assistant Vice President – Patient Experience
LifeCare Kenya
Rita Njeri
Director of Customer Success
pawaPay
Lynet Owuor- Okoth
Head of Customer Experience Department
National Bank of Kenya
Ven Rasugu
Regional Head of Customer experience & Account Management
Jambo Pay
Gitanjali Parida
Director - Transformation, Customer Experience and Asset Profitability
Telkom Kenya
Kennedy Kaberia Kibuthania
Head of Customer Experience (E-comm & OnDemand Services)
Jumia Kenya
Sheila Gatonga
Head of Ecommerce
Naivas Limited
Collins Lumumba
Head of Customer Experience
Metropolitan National Secco
Pauline Macharia
Director Customer Experience
SBM Bank (K) Limited
David Caleb
Director, Customer Experience (CX) Applications Cloud Business, East West Africa
Oracle
Abigail Kalua
Director Customer Experience
D.light
Wavi Mungala
Head of Corporate Communication & Customer Experience
Higher Education Loans Board
Social distancing
Maintain social distancing while meeting people. Ensure that you are not crowding the exhibiting
Personal hygiene
You’ll need to wear a protective face mask at the event and hand sanitiser will be made easily accessible
Event hygiene
All information points and registration will be completely contactless. The venue will be disinfected regularly.
Staff hygiene
All our staff will be trained to follow all the health & safety guidelines and rules for the venue.
LEAD CX PARTNER
TITLE SPONSOR
STRATEGIC CX PARTNER
ASSOCIATE SPONSOR
STRATEGIC CLOUD CX PARTNER
NETWORKING SPONSOR
MEDIA PARTNERS
Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager, Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA, ZOHO
Excellent Summit focussed on CX Transformation
VP CX, SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition, Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager, HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head, Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience, Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX, Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger, Safaricom