upcoming events

Why is cx transforming summit

CX is the new battleground many companies lack agile, responsive customer relationship mechanisms to match their growth ambitions. Customer experience programs are no longer a cost, rather it is the way to build value

Attend the only focused event in Indonesia meant for organizations obsessed with excellence in customer experience with a core focus on " CX Leadership, Strategy, and Technology".

With data & digital disruption redefining every aspect of business today - this event will help you turn this challenge into an opportunity with foremost experts, the real practitioners sharing their insights to equip you with the strategy, tools and technology needed to make your customers your advocates, delighting them time and again.

Be part of the West Africa's only CX and Contact Center event hosting more than 100 top CX and Contact Centre experts, business leaders, and industry innovators featuring inspirational, thought-provoking keynotes, panel discussions, techtalks, workshops and a host of networking opportunities.


  • Learn from the region's top CX and contact center experts
  • Get access to most innovative CX and contact center technologies implemented which has transformed various organizations
  • Explore CX and contact center strategies, roadblocks, success stories from cross industry experts


  • CXO's
  • Country Heads
  • Regional Heads
  • VP
  • EVP
  • SVP
  • Directors
  • Heads
  • Customer Experience
  • Contact centre
  • Data and Analytics
  • Digital Transformation
  • IT
  • Customer Service Quality
  • Customer Service
  • VOC

Who will you meet?

  • Meet and learn from the leading CX and contact center experts from telecom, BFSI, Retail, Hospitality, Aviation, Government sectors amongst other sectors
  • Network with our delegates and speakers who are passionate about the best and latest innovations in CX & Contact Centers that help you understand the effective and efficient methodologies of implementing best case practices within your organization
  • Technology leaders and start-ups who have created path breaking technologies and solutions that have been revolutionising CX and Contact Centers worldwide

Industry leading Solutions Providers who you will meet at the Event

  • Artificial Intelligence
  • Big Data & Analytics
  • Business Intelligence and Reporting
  • Business Process Management
  • Customer Experience Management
  • Customer Experience Consultants
  • Customer Journey Mapping
  • Customer insight
  • Data Quality Enhancement
  • Customer Satisfaction monitoring
  • Employee Engagement
  • Loyalty and Rewards
  • NPS
  • Outsourced Call Centres
  • Predictive Analytics
  • Robotics and Process Automation
  • Social Media Management
  • Software and IT
  • VOC
  • Voice of Employees


Mohamad El-Hinnawi

Customer and Digital experience Advisor


Khaled Nabhan

Head of Customer Experience, Quality & Service Excellence

Bank Audi

Heba Fadel

Customer Experience Consultant

Omar ElSahy*

General Manager


Bassem Samy Sallam*

Head of Intelligence and Analytics

Arab Investment Bank

Ibrahim Hafez Ragab*

Head Customer Experience


Mohammed Sayed

Sr.Manager, Customer Loyalty & Campaign Management

Abu Dhabi Islamic Bank

Nahla Salem

Head of Service Quality Improvement

Banque Audi

Ahmad Samir

Director of Digital experience, CX Planning & Design

WE Telecom

Dina Sallam

Manager Quality of Service and Customer Experience Management

Orange Egypt

Dina Hassan

Head Customer Experience Operations - MENA


Ola Youssef

VP Operations


Khaled Alaa El Din

Head of Customer Experience

Jumia Egypt

Akram Mostafa

Head of Call Center

First Abu Dhabi Bank

Hartley Chuba

Head Analytics, Customer Experience Group

Access Bank

Ubong Nkanta

Head Of Customer Experience

Hygeia HMO

Oluseyi Folarnmi

VP Customer Experience


Uti Ellu Head

Customer Engagement,

Allianz Nigeria

Mayowa Adebayo

Chief Marketing Officer


Jerôme Jean-Angèle

Account Executive


Joshua Chibueze

Co-founder & CMO


Olanrewaju Ogundojutimi

Head Customer Experience

Transport Services Limited

Uzo Mkparu

Group Head - CR

Customer Analytics & Insights

Ali Shabdar

Regional Director M


Osakuade Ifeoluwa

Founder & CEO

NEO360 Africa


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Series Sponsors

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