Why the event
CX is the new battleground many companies lack agile, responsive customer relationship mechanisms to match their growth ambitions. Customer experience programs are no longer a cost, rather it is the way to build value
Attend the only focused event in Kenya meant for organizations obsessed with excellence in customer experience with a core focus on " CX Leadership, Strategy, and Technology".
With data & digital disruption redefining every aspect of business today - this event will help you turn this challenge into an opportunity with foremost experts, the real practitioners sharing their insights to equip you with the strategy, tools and technology needed to make your customers your advocates, delighting them time and again.
- One day event covering all the aspects related to CX in the region- The people, process, technology, culture, strategy
- Focused talks on CX by inspirational thought leaders
- Special focus on Call-centres , which form an important part of CX
- A Special focus on Digital and Technology the most relevant subset of CX today
- Learning's from managing CX in a digital pure play model
- Focus on technologies like AI and VR to promote better CX
- Measuring CX in different models
- Understanding how to drive profitability of your CX initiatives
Be part of the West Africa's only CX and Contact Center event hosting more than 100 top CX and Contact Centre experts, business leaders, and industry innovators featuring inspirational, thought-provoking keynotes, panel discussions, techtalks, workshops and a host of networking opportunities.
- Learn from the region's top CX and contact center experts
- Get access to most innovative CX and contact center technologies implemented which has transformed various organizations
- Explore CX and contact center strategies, roadblocks, success stories from cross industry experts
- Country Heads
- Regional Heads
- Customer Experience
- Contact centre
- Data and Analytics
- Digital Transformation
- Customer Service Quality
- Customer Service